Technical Support
Monitor specifications:
This DVD-ROM is optimized to be viewed at 800 x 600 pixels and at least thousands of colors (16-bit color). Please make sure your monitor is set to these minimum specifications for best results while viewing the presentations. Windows users can go to Start -> Settings -> Control Panel ->
Display to change monitor display size.
Windows Media Player
Windows 98, 2000, ME and XP Users: Windows Media Player comes pre-installed. If you would like to upgrade to Windows Media Player 11, it can be downloaded for free from Microsoft's website by clicking on the link below.
http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx
Mac Users: Windows Media Player is only supported until MacOS X 10.3, and can be downloaded by clicking on the link provided above. MacOS X 10.4 "Tiger" does not currently support Windows Media Player. Please contact customer service using the information at the bottom of the page.
Windows Media Player minimum system requirements:
| REQUIREMENT |
Windows |
Macintosh |
| Operating System |
Windows NT 4.0, 98, ME, 2000, or XP |
Mac OSX 10.3.9
Mac OS 10.4 |
| CPU |
400MHz Pentium® processor or better |
G4, G5, or Intel Core |
| Internet Connection |
Broadband connection (e.g. DSL, cable modem, or corporate network) with 300kbps bandwidth or better required; dial-up connections are not supported |
| Sound Card |
16-bit sound card and speakers |
Sound card built-in |
Video Card/
Monitor |
65,000-color (16-bit) video display card, 800x600 screen resolution minimum (1024x768 recommended) |
800x600 screen resolution minimum (1024x768 recommended) |
| Browser Support |
Microsoft® Internet Explorer® 6
Microsoft® Internet Explorer® 7
Netscape® 7.2
Netscape® 8 (Internet Explorer mode)
Firefox 1.5 |
Safari®
Netscape® 7.2
Firefox 1.5 |
| Plug-ins |
Windows Media Player 9, 10 or 11 plugin |
Windows Media Player 9 plugin |
® All other brands and names are property of their respective owners.
* Because Microsoft has ceased all support for Windows Media Player on the Mac platform, we can no longer officially support Mac OS for the Windows Media Module.
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Still having problems?
If you need additional assistance, please contact:
DBPub Technical Support
dbpub@dbpub.com
Phone: 1-800-375-2586 (inside the U.S.)
Phone: 1-617-621-1398 (international)
Fax: 1-617-621-1686 (international)
© 2006 American Society of Hematology
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